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Dial Directory is an option that can be added an Auto Attendant. To set up a Dial Directory or Dial by Name Directory, use the following steps.
- Go to Service Features
- Go to Voice Calls
- Go to Incoming Calls
- Go to Manage UM Account.
- Go to the last Icon in the blue area for dropdown options.
- Go to Dial Directory.
- Click Add to add a new entry to the Dial Directory.
- Enter an abbriviated number.
- Enter the number to dial.
- Enter the user's last name (if you want to use the user's first name, upload a custom recording with instructions to use the first the letters of the user's first name).
- If you would like to upload a custom recording, please select custom and click "choose file" to upload the auido file.
- If you choose not to annouce the abbriviated number, check the "Do Not Announce Abbreviated #" to enable.
- Click Save or Save & Close.
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