How to reset Polycom phones to factory defaults
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For second-hand phones, it is recommended that you reset the phone to factory defaults to wipe all previous configurations and settings. Polycom has three possible options for factory resets: "Reset Local Config" - reset the locally saved user settings. If the phone was only used previously in a standard, minimal configuration, this is the best way to reset the phone. This is the safest reset option. "Reset Device Settings" - erases the flash. This removes all the settings that can be modified via the "Setup" when the phone first boots. These settings include boot server, DHCP servers, syslog servers, etc. Note: Please see below. Do not attempt this with a previously configured phone. "Reset Web Configuration" - removes any information set via the phone's WWW interface. "Format file system" - deletes the application software on the phone, as well as line configuration settings. The flash remains intact. You must point the phone at a boot server in order to download a new application file and to be able to use the phone.  Restoring Factory Defaults (Reset Device Settings) Press Menu on your Polycom phone. Navigate to Settings --> Advanced. You will be prompted for a password. The default is "456", but this may have been changed by your administrator. From Admin Settings, navigate to Reset to Default. Choose the appropriate setting from above either "Reset Local Configuration" (recommended), "Reset Web Configuration" (also recommended) "Reset Device Settings", or "Format File System" (For most phones this means:  For the key combination, press and hold certain key combinations (depending  Restoring Factory Defaults from a locked device (Reset Device Settings) 1. Find and write down the MAC Address of the phone you want to reset. You can typically find it on the back of the phone. If the label on the back of the phone with the MAC Address is   removed, you can find it by pressing Menu, Status, Network, Ethernet. |
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