Voicemail *97 & *98 (Options, Password, Greeting, Remote Access)

Checking voicemail can be done from the user's own account or sometimes, a user may need to check another voicemail such as a general voicemail. The following will explain how to use the voicemail feature codes to accomplish both.

Checking Your Voicemail & Options

Feature Code: *98

From your extension dial *98. When dialed from the account's own extension, it will take the user directly to their voicemail box. It will let the user know if they have any voicemails. It will also ask to press "3" for personal options or to exit press "*".

- Personal Options press 3.

Administrative Options press 2.
- Change password pressÂ 1 (change voicemail password).
  - Default is 777 (The password can be upto 10 digits long.)
- Change prompt level pressÂ 3.
  - Standard prompts press 1.
  - Extended prompts press 2.
  - Rapid prompts press 3.
- Date & time announcement pressÂ 4.
  - Date/Time Off (turn Date/Time on press 1)
- Autoplay pressÂ 6
  - Autoplay Off (turn Autoplay on Press 1)
- Return to personal options pressÂ *

Greetings pressÂ 3 (record a voicemail greeting)
- Extended AbsenceÂ greeting press 1
- Personal greeting press 2
- Recorded name oress 3
- Return to personal options press *

Return to Main Menu - *

- Exit Press *

Change Voicemail Password

The default voicemail password is 777. To change your password or pin select the following options.

Press 3 for Personal Options
Press 2 for Administrative Options
Press 1 to change your passwordÂ (The password can be upto 10 digits long.)
Press # to submit new password

Change VoicemailÂ Greeting

By default the system will use a generic greeting. To change your greeting select the following options.

Press 3 for Personal Options
Press 3Â for GreetingsÂ Options
Press 2Â to for Personal Greeting
Press 2 to record a Personal Greeting
At the tone record your greeting
Press # to stop recording

Playing A Voicemail

When logging into the voicemail with a voicemail to play, the system will prompt with the following:

Press 1 to Listen
- Press 4 to Replay
- Press 5 to Date and Time
- Press 7 to Delete
- Press 9 to Save
- Press * to return to Main Menu
Press 3 for Personal Options
Press * to Exit

Check AÂ Different Voicemail

Feature Code: *97

From any extension press *97. The system will prompt to "please enter your account number", this would be the extension. Press the extension followed by the "#". Â Then the system will prompt for the password with "please enter your password". Unless the password has been changed, the default will be 777. Once again use the "#" after entering the password to complete the entry.

Once the system has authenticated the user, it will give the same listed above when checking your voicemail.

Check Voicemail from a Cell Phone or Landline (Remote Access)

To be able to check voicemails from a cellular or landline, an account with a working DID needs to be created for the PBX or customer (For the batch, you may use CheckVM). The DID will be the number used to access the voicemail system. With thisÂ number the user canÂ call from aÂ cell or landline and the call will be forward to *97 giving the user access to the voicemail system.

ForÂ the account to access the voicemail system, please go to the Service Features tab and Enable "Manage UM Account". Set the forward mode to "Simple Forwarding". Change the default answering mode to "Froward Only" and click Save. Lastly, a Forward tab should now be available, in the "Forward To" enter *97 and set the "Timeout, secÂ *" to "120" (seconds) and click Save. Now calling the account will allow the user to check an extension's voicemail from a cell or landline.

Service Features Tab

Forward Tab

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