How to send a call directly to Voicemail in 3NG VOIP Platform Print

Call Flow

Assuming the following call flow.

B calls C, C wants to transfer the call straight to voicemail of D.

A new alias with disabled authorization should be added to D, e.g., 13055551212.

Steps

(1) - Add alias to account
(2) - Create Abbreviated Dialing
(3) - Create Call Processing rule 

Add Alias to Account

• Click on the account (DID).
• Click on the Aliases tab
• Add alias.

Create Abbreviated Dialing

• Click on the customer account (customer name).
• Click on the Abbreviated Dialing tab.
• Enter the Abbreviated Dialing Length (3 or 4) and click Save.
• Once you see the table to add abbreviated numbers, click Add at the top.
• Enter the 3 or 4 digit abbriviated number. Keep the last 2 or 3 numbers the same as the extension to keep it simple. e.g. 401 will be used for extension 101.
• In the "# to Dial" enter the alias that was added.
• In the description field, enter a description. e.g. 101-to-VM.
• Click Save at the top.

Create Call Processing Rule

• Click on the account (DID).
• Go to Service Features --> Voice Calls --> Incoming Calls.
• Check or enable "Call Processing Enabled" and click save.
• The Call Processing tab should now be available.
• Click on Call Processing.
• Click the "To" word or link.
• Click Add.
• Create a name for the rule. e.g. To-VM. Click Save.
• Click on the new rule created (To-VM) and enter in the alias.
• Click Close twice, until the system is back to the Abbreviated tab.
• Click "Add" and in the "To" dropdown, select the rule created "To-VM"
• In the action dropdown, select "Voicemail only"
• Click Save or Save & Close.

To test, try dialing the abbriviated number, 401, which should send the call to 101's voicemail box directly without any rings.