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This is a custom set up that will allow a message to be played before transferring to a Huntgroup or Extension or Off-Net Destination (step 11).
This needs to be set up on the DID (Account) that will be receiving the call(s) where the message needs to be played before transferring the call to the desired destination.
Set up Auto Attendant
- Go the Account's Service Features tab
- Go to Voice Calls --> Incoming Calls
- Click on Manage UM Account
- From the UM Preferrences window go to the last icon to the rightÂ
 Â and hover over it with the mouse to get the menu options.
- Click on UM Preferences.
- Change the radio button option from Voicemail to Auto Attendant.
- Click on Save.
- Then go to the last icon again (from step 4) and click on Auto Attendant from the dropdown menu.
- Click on ROOT.
- From the Not Active Event, select Transfer from the dropdown menu.
- Enter in the Destination which you will be transferring the call to (Example: 703 is a huntgroup).
- Check the Play Before Action checkbox.
- Click on Choose File to upload the audio file or message .
- Click on Save.
- Click on Wizard.
- Click on 00 and 00 in the From section
- Click on 00 and 00 in the Until section
- Click on Next (until the last page that shows Finish)
- Click on Finish to complete the Active Period Definition.
- Click Save to complete the Auto AttendantÂ
From 00:00 until 00:00 makes the Auto Attendant Inactive because the From and Until is the same time thus it uses the Not Active Event.
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