How to reset Polycom phones to factory defaults

For second-hand phones, it is recommended that you reset the phone to factory defaults to wipe all previous configurations and settings. Polycom has three possible options for factory resets:

"Reset Local Config" - reset the locally saved user settings. If the phone was only used previously in a standard, minimal configuration, this is the best way to reset the phone. This is the safest reset option.

"Reset Device Settings" - erases the flash. This removes all the settings that can be modified via the "Setup" when the phone first boots. These settings include boot server, DHCP servers, syslog servers, etc. Note: Please see below. Do not attempt this with a previously configured phone.

"Reset Web Configuration" - removes any information set via the phone's WWW interface.

"Format file system" - deletes the application software on the phone, as well as line configuration settings. The flash remains intact. You must point the phone atÂ a boot serverÂ in order to download a new application file and to be able to use the phone.

Restoring Factory DefaultsÂ (Reset Device Settings)

Press Menu on your Polycom phone.

Navigate to Settings --> Advanced. You will be prompted for a password. The default is "456", but this may have been changed by your administrator.

From Admin Settings, navigate to Reset to Default. Choose the appropriate setting from above either "Reset Local Configuration" (recommended), "Reset Web Configuration" (also recommended) "Reset Device Settings", or "Format File System"

(For most phones this means:
Hit the "Menu" button
3. Settings
2. Advanced
"456" {password} Hit the "Enter" soft key at the bottom
1. Admin Settings
5. Reset to Defaults...
Choose reset option from the list

For the key combination, press and hold certain key combinations (depending
on the phone model) simultaneously during the countdown process in the
bootROM until the password prompt appears:
â€¢ IP 301, 501, 550, 600, 601, and 650, and 670: 4, 6, 8 and * dial pad keys
â€¢ IP 320, 321, 330, 331, 335, 430, 450, 560, 7000: 1, 3, 5, and 7 dial pad keys
â€¢ IP 4000 and 6000: 6, 8 and * dial pad keys
Note: See below - do not attempt this with previously configured phones.
Enter the administrator password to initiate the reset. Resetting to factory
defaults will also reset the administrator password (factory default password
is 456).

Restoring Factory Defaults from a locked deviceÂ (Reset Device Settings)

1. Find and write down the MAC Address of the phone you want to reset. You can typically find it on the back of the phone. If the label on the back of the phone with the MAC Address is Â Â removed, you can find it by pressing Menu, Status, Network, Ethernet.
2. Power down the phone.
3. Power up the phone.
4. You have about 15 seconds to complete this step:
Â Â a. For SoundPoint IP 320, 321, 330. 331, 335, 430, and 450 press and hold the 1, 3, 5, and 7 on the dial pad at the same time.
Â Â b. For SoundPoint IP 301, 501, 550, 600, 601, and 650 press and hold the 4, 6, 8, * on the dial pad at the same time.
5. After holding down the numbers for few second, you will be promoted to enter the admin password, enter the MAC id of the phone. No colons and the alpha characters must be Â Â Â Â Â Â entered as lower case letters. **Pay close attention to this step as you cannot see what you are typing out**
6. The phone will reset itself and it will now have factory settings.

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