Create a Blacklist Print

We will use the Call Process feature to create a backlist to block unwanted callers.

Web Self-care

Creating a Blacklist from the Web Self-care interface can only be done from the Old or Previous Web Self-care version by doing the following:

1. Call Processing needs to be Enabled  
   • This can only be done by the administrator.
   • See steps 1-4 for Enable Call Processing.
2. Go to Account Options Icon  by going to the first icon right of the home icon.
3. When the dropdown menu appears go to "Account Info".
   • See steps 1-15 for Create Call Processing Rule.

 

Enable Call Processing

First, start off by going to the account where the blacklst is going to be used.

1. Go to the Service Features tab.
2. Go to Voice Calls --> Incoming Calls from leftside.
3. Click the Call Processing Enable checkbox.
4. Click Save.
   
   

 

Create Call Processing Rule

1. Go to the Call Processing tab.
2. Click on "From" link.
   
   
3. Click on Add.
   
   
4. Enter in a name for the Rule, in this case we will call the rule "Blacklist".
5. Click Save.
   
   
6. Enter in the number that is going to be rejected or blacklisted (Example: 18005551234). 
7. Click the disk icon  to Save the number.
   
   
8. Make a second entry without the leading "1" (Example: 8005551234). You can also edit the entry by clicking the edit icon .
9. Click Close.
   
   
10. Click Close again to return to the Call Processing tab.
    
    
11. Once returned to the Call Processing tab, click on Add from the top left.
12. Select Blacklist from the From dropdown menu option.
13. Select Reject in the Action dropdown menu option.
14. Click the Save icon  
15. Click Save at the top left.
    
    

If you follow the rule, it will do the following:

A call From: Blacklist, To: ANYWHERE, at Time Window: ANYTIME, will result in Action: Reject.