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How-to Enable Call Recording
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How-to Steps | Setup Call Recording on PortaOneThere are two methods available when recording phone calls.Â
Enabling call recording can be done at the customer level as well as the account level. If all extensions need to record, it is best to do it at the customer level. However if only selected extensions are to record, then it should be handled at the account level for the particular account(s) that will require the ability to record. For this example we will be working with Service Features at the account level, which will show "Customer's default" for the Call Recording option. This means that if this was enabled at the Customer level, it will be set for all the customer's accounts. Record On-Demand For Record On-Demand, only change the first option next to Call Recording to Yes. The phone will also need a key enabled for recording to allow the user to use it as needed.Â
Always Record To Always Record, change all four options to Yes. Â Â How-to Steps | Configure Yealink T42G to Record CallsThese steps are only required if recording on-demand. If the customer or account is set to always record, there is no need to follow these steps. To record calls, the phone needs to be able to support call recording. We have selected a Yealink T42G for this example. Log into the Yealink from the web interface and go to DSSKey. Once in the DSSKey tab, select which key you wish to use for recording and select Record from the dropdown options. Set the label to indentify the key on the phone's screen and click "Confirm". Now a key will show the label you used to allow for recording on-demand.
 How-to Steps | Listen to Record CallsTo listen to a recorded call, go to the account's xDRs. Once at the xDR History For Account, in the Voice Calls listen, you will see a green play button all the way to the right under the Play coloumn. Click the play button to download and the audio file and play the audio file (mp3) from your local PC.
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