There are three options available for a user that wishes to produce recordings for an Auto Attendant or IVR.
- Use a microphone with a computer and record from the web interface (Manage UM Account).
- Record a voicemail, that will e-mail the voicemail as an MP3 attachment.
- Use a smartphone application, that can record to MP3 or support file types.
Support File Types
Type |
Description |
| .aiff | AIFF files used on Apple IIc/IIgs and SGI. |
| .au | SUN Microsystems AU files. |
| .gsm | GSM 06.10 Lossy Speech Compression |
| .mp3 | MP3 Compressed Audio |
| .ogg | Ogg Vorbis Compressed Audio |
| .raw | Raw files (no header) |
| .wav | Microsoft .WAV RIFF files. |
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Microphone on PC
To record from a computer, please do the following:
- Have a working microphone installed on the computer to record from.
- Update Java Security Settings to run the Java application from Manage UM Account (Auto Attendant).
- Go to the account that will play the Auto Attendant.
- (1) Go to Service Features tab --> (2) Voice Calls/Incoming Calls --> (3) Manage UM Account.
- A tab will open. From the (4) last icon, select (5) UM Preference from the dropdown menu.
- Accept Java  Security Warning by (6) checking the box and clicking (7) "Run".
- Select (8) Auto Attendant from the Mode Tab
- From the last icon, select (9) Auto Attendant from the dropdown menu.
- Click (10) ROOT (accept Java Security Warning)
- For the next steps, the user will see the following screen (ROOT Auto Attendant) but the area in the red box is what will be focused on.
- Find (11) "Menu" and select (12) "Custom" and click the (13) record icon.
- Press the (14) stop icon when done recording.
- Press the (15) play icon to hear the recording.
- Click (16) Save & Close to complete.
 
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Voicemail Attachment (MP3)
- Using the voicemail-to-email feature, leave the recording for the Auto Attendant as a voicemail
- It will then be e-mailed as an MP3 attachment.
- To upload the MP3 file go to (1) Service Features tab --> (2) Voice Calls/Incoming Calls --> (3) Manage UM Account.
- From the last icon, select (4) Auto Attendant from the dropdown menu.
- Click (5) ROOT (accept Java Security Warning (6-7))
- Find "Menu" and select (8) "Custom" and click (9) "Choose File" to upload the MP3 file.
- Click (10) Save & Close to complete.
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Record from Smartphone App
Record from your smartphone using an App that can save or export to MP3 or a supported file type. Once the file is available to upload, follow the steps in Voicemail Attachment (MP3) to upload the file.
